⚠ FOR RESEARCH USE ONLY • NOT FOR HUMAN OR VETERINARY USE • PRODUCTS ARE INTENDED EXCLUSIVELY FOR LABORATORY RESEARCH BY QUALIFIED PROFESSIONALS • NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE •

Shipping Policy

Shipping Policy

Effective Date: July 29, 2026

Thank you for choosing Primal Peps UK. We are committed to processing and shipping your order as quickly and securely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high order volume, holidays, or unforeseen circumstances, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify affected customers.

Shipping Methods

We work with reputable shipping carriers to ensure reliable delivery. Available shipping options and estimated delivery times will be displayed during checkout.

Delivery estimates are provided by the carrier and are not guaranteed.

Shipping Address

Customers are responsible for providing accurate and complete shipping information. Primal Peps UK is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

If an order has not yet been processed, please contact us as soon as possible to request an address update.

Tracking Information

When available, tracking information will be provided by email once your order has been dispatched.

Lost or Delayed Shipments

If your shipment appears to be delayed or lost, please contact us at support@primalpepsuk.com. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Damaged Shipments

If your package arrives visibly damaged, please notify us within 48 hours of delivery. Photographs of the package and its contents may be requested to assist with the investigation.

Research Products

All products sold by Primal Peps UK are supplied strictly for laboratory and scientific research purposes only. Customers are responsible for ensuring compliance with all applicable laws and regulations before placing an order.

Contact

If you have any questions regarding shipping, please contact us at support@primalpepsuk.com.

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