Privacy Policy

Effective Date: July 29, 2026

Welcome to Primal Peps UK (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, register for an account, or contact us, we may collect:

Full name
Email address
Billing address
Shipping address
Telephone number
Order history
Account credentials

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store your full payment card details on our servers.

Technical Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referring website
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Create and manage your customer account
Provide customer support
Respond to inquiries
Send order confirmations and shipping updates
Improve our website and customer experience
Detect fraud and maintain website security
Comply with legal obligations
Send promotional emails (only where you have provided consent or where permitted by law)

3. Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart functioning
Remember your preferences
Improve website performance
Analyze website traffic
Enhance user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

4. How We Share Information

We do not sell or rent your personal information.

We may share information with trusted third parties only when necessary, including:

Payment processors
Shipping and delivery providers
Website hosting providers
IT service providers
Analytics providers
Legal or regulatory authorities when required by law

All third-party providers are expected to handle your information securely and in accordance with applicable data protection laws.

5. Data Retention

We retain personal information only for as long as necessary to:

Complete your orders
Provide customer support
Meet legal, tax, and accounting obligations
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data
Restrict or object to certain processing
Request a copy of your data (data portability)
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletter or marketing communications, you may receive updates about products, promotions, or company news.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be processed in countries outside the United Kingdom where our service providers operate. Where applicable, we take appropriate safeguards to ensure your personal information remains protected in accordance with applicable data protection laws.

12. Research Use Disclaimer

Primal Peps UK supplies products exclusively for laboratory and scientific research purposes.

Nothing contained within this Privacy Policy alters or expands the intended research-only purpose of the products offered on this website.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal obligations.

Any revisions will be posted on this page with an updated Effective Date.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Primal Peps UK

Email: support@primalpepsuk.com

We will respond to your request as soon as reasonably practicable and in accordance with applicable data protection laws.